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模拟导游实务英语教程课件


《模拟导游实务英语教程》 教学支持资源
姚宝荣 陈慧 黄建敏 魏周 编著

Unit 1 A Qualified Tour Guide
? 1. 2. 3. 4.

Learning Objectives:
familiarize you with roles and responsibilities of a tour guide; learn how to achieve the professionalism as a tour guide; know what to do before meeting your guests; be how to greet your visitors at the first meeting.

Text A What Is a Tour Guide?
? 1.

2.

3.

Let‘s start this way: Have you used the tour guide service? And how did you like it? What kind of tour guide do you expect to meet during the tours? Then what make a qualified tour guide?

Text A What Is a Tour Guide?
? 1. 2.

3.
4.

5.
6.

Five key roles: An information provider A teacher An entertainer A host A disaster manager And other roles…

information provider

and others…

A teacher

A tour guide is a/an
disaster manager

entertainer

host

Text A What Is a Tour Guide?
? 1.

2.

3.

Professionalism—appropriate behavior Your appearance: clothes, hair, shaving, make-up, etc. Your manners: polite and respectful to people Your attitude: ―Your attitude is never secret.‖

Text B Meeting Visitors
? 1. 2.

3.

4.
5.

Preparations made beforehand Finishing planning Double-checking reservation Calling to check the flight (or train, or ship) and arriving 30 minutes before the landing Arranging luggage transfer Knowing parking area and terminal, etc…

Text B Meeting Visitors
? 1. 2.

3.

4. 5.

Greeting visitors Learn how to locate your visitors Confer with the tour escort and national guide and check the number of visitors Ask for luggage claim cards and give them to the porters Show visitors aboard the waiting bus Make a welcome speech

Text B Meeting Visitors
? 1. 2.

3. 4.

A welcome speech should include: Greeting Introduction to yourself and your colleagues Extending welcome Expressing wish to serve sincerely and honestly

Text B Meeting Visitors
? 1. 2.

3.

Reference versions: see textbook Welcome to Beijing Welcome to Paris Welcome to Singapore

Text B Meeting Visitors
4. 5.

Welcome an American couple at the airport Welcome a tour group from Britain at the railway station

Unit 2 A Bus Tour Guiding
? 1. 2. 3. 4.

Learning Objectives:
note the importance of conducting bus tour guiding; note the challenges of doing bus tour guiding; learn some useful techniques of handling bus tour guiding; be able to give visitors a general introduction to China.

Text A Conducting a Bus Tour Guide
?

1.

2.

3.

Why is it so important to learn conducting a bus tour? Prime time to impress your guests; Minimize limitations of a bus and make best use of time on the bus; On bus on each day of tour and between different stops…

Text A Conducting a Bus Tour Guide
?

1.

What are the challenges of working on tour buses? With the bus driver frequent contacts with the driver not working alone but a teamwork …

Text A Conducting a Bus Tour Guide
2.

With visitors -seating arrangements; -some visitors lagging behind; -harder to hold visitors‘ attention; -difficult communication for less exchanged of eye contact; -much too often head-counting…

Text A Conducting a Bus Tour Guide
3.

With the tour commentary delivery -vehicle on the move; -views outside distracting visitors; -opposite directions from the visitors; -selection of contents fit for the circumstances; -timing and questions…

Text A Conducting a Bus Tour Guide
4.

With the use of microphone poor adjustment of the distance between your mouth and the microphone : sound fading in and out; popping sounds…

Text A Conducting a Bus Tour Guide
? 1.

Techniques of handling bus tour guiding Cooperating with the driver forging a professional, friendly, positive and fun relationship

Speaking in and over the microphones
2.

Dealing with visitors in steps -welcome and give orientations; -set up the ground rules for the tour; -practice headcounts in a subtle way; -Socialize with them and remember their names…

Text A Conducting a Bus Tour Guide
3.

Proper time management -well design your tour commentary according to visitors‘ expectation and interests; -check the routes and do a running commentary matching the views and buildings on the way; -only give brief and concise explanations and answers;

Text A Conducting a Bus Tour Guide
4.

Speaking in and over the microphones -adjust the equipment to ensure it is in good working order; -carry yourself straight and with confidence -rehearse to find the right distance; -use short, simple words and phrases;

Text B Welcome to China

Text B Welcome to China
1. 2.

3.
4.

5.
6.

China in profile area and geographical position topography—rivers and mountains climate and temperature administrative regions nationalities and languages political system

Text B Welcome to China
?

?

?

Does this introduction help you know China? What other information would you like to include in your introduction to a country? What means can you use to help illustration?

Unit 3 Hotel Accommodations
?
1.

Learning Objectives:
know how visitors check in at a hotel and what assistance you may offer; be aware of the trend of hotel check-in procedure development; acquaint yourself with the working environment inside a hotel; become familiar with the check-out procedures; be able to handle problems concerning hotel check-in and check-out efficiently; know how to cooperate with hotel staff, the tour leader and national guide.

2.

3.

4. 5.

6.

Text A Check-in at a Hotel
?

Room reservation prior to check-in
making telephone calls, sending e-mails or faxes, sending letters by post, or visiting the hotel in person.

1. How can a visitor make a room reservation?
1) 2) 3) 4)

Which method(s) is/are more commonly used today?

Text A Check-in at a Hotel
2. Who is handling the advanced room reservation? – front desk personnel / reservationists 3. What information is needed for a room reservation? – basic information about the visitors /
special requirements

4. What changes of reservation can be made? –
extension / reduction / cancellation

A room reservation page from the Hilton Hotel website

Text A Check-in at a Hotel
?

Front desk check-in

Welcomed by the bell boy

Filling in the registration forms

Getting room keys / key cards Proceeding to the rooms

Text A Check-in at a Hotel
?

Bear in mind the following questions at this step of service:
Who shall fill in the registration form? Who shall distribute the key cards? Who shall deliver the luggage to the visitors‘ guest rooms? How will the hotel stay expenses be charged?

1. 2. 3.

4.

Text A Check-in at a Hotel
?

New ways of hotel check-in
New check-in procedures have become reality due to high-tech development.

?

?

Self-service kiosks at airport for hotel check-in (example: Hilton Hawaiian Village Beach Resort & Spa and the Honolulu International Airport ) Mobile phone self-service for hotel check-in (example: Marriott Hotels )

Text A Check-in at a Hotel
?

A ?packaged‘ hotel
Social activity facilities Guest rooms Business activity facilities

A “Packaged” Hotel
Restaurants Night clubs, and other Recreational facilities Souvenir shops

Text B Check-out at a Hotel
Three steps need to be taken for hotel check-out: settling bills, luggage collection, and leaving the hotel.

1. Settling the bills
The bills usually include: 1) Regular charges: mainly room fees 2) Incidentals: including telephone bills, laundry service, food & beverage at the hotel restaurant, room service, etc.

Text B Check-out at a Hotel
?

Some basic points you should pay attention to:
** When would the visitors check out?
- Before 12:00 noon - Between 12:00 and 18:00 pm - After 18:00 pm

** How would the visitors settle the bill?
- With credit cards - With travellers‘ checks

** Who is taking care of the group check-out?

Text B Check-out at a Hotel
2. Luggage collection
Double check the departure time

Decide the time for luggage collection with the tour leader & national guide Inform the guests and front desk about the time agreed Guests? packing & luggage collected

Text B Check-out at a Hotel
3. Leaving the hotel
- By shuttle service - By transport provided by travel agencies - By taxi Dialogue I – about wake-up call arrangement Dialogue II – about confirmation of breakfast & departure time Dialogue III – about luggage collection arrangement Dialogue IV – about an FIT‘s hotel check-out procedures

Unit 4 Tour Planning
?
1. 2.

Learning Objectives:
See the importance of tour planning; Tell the difference between a tour schedule and working memorandum; Be able to explain why tour commentary preparation is very important; Know how to make feasible tour planning for special visitors; Learn the skills of setting tour itinerary.

3.

4.

5.

Text A Tour Planning
?

Tourist Schedule
Travel route Personal data of visitors Basic information of the tour group

Firstly, read a reception plan that includes:
1. 2. 3.

Then make the tourist schedule
1. 2.

Either by relevant department of your agency Or by yourself

Text A Tour Planning
?
1. 2. 3.

Tourist schedule planning principles
The schedule should not be too crowded; Don‘t copy an old schedule all the time; Don‘t forget to set free time for the visitors.

Text A Tour Planning
?

Special preparations needed for special visitors
Who are special visitors?
VIPs The elderly & children Religious believers …

1. 2. 3. 4.

Text A Tour Planning
?

Make clear the following points when making a tour planning:
What would be included in the tour? Who would be the group members, and by whom the group will be headed? What would he be responsible for? What would you explain to the tourists? With whom would you cooperate to serve the group? How would you deal with the emergencies and complaints that might arise?

1. 2.

3. 4.

5.
6.

Text A Tour Planning
?

Double check arrangements of some key points
transportation (the correct type of car or bus, bus number, cell phone number of the driver, etc.) luggage transfer food and lodging information of the places of interest the exact time and place of the arrival and departure of the tourists

1.

2. 3. 4. 5.

Text A Tour Planning
?
1. 2.

Preparation of tour commentary
First-hand experience Second-hand information from internet / history books / guide books / other tour guides / etc. Jargons for special tour groups Knowledge of current events / hot topics / common interests / etc.

3. 4.

Text B Itinerary Discussion
?

What is an itinerary? (The tour itinerary is the plan
and arrangement for a tour at a place. )

?
1. 2.

Who will you discuss the itinerary with?
With the visitor – if he is an FIT With the tour leader & national guide – if it is a tour group

?
1.

What‘s the importance of itinerary discussion?
Cooperation between you and the tour leader and the national guide Respect of the entitlements of visitors to know the tour arrangements

2.

Text B Itinerary Discussion
?

The general procedure of itinerary discussion

Your brief introduction to the tour itinerary Suggestions for revision from the tour leader and national guide / or the FIT visitors
Your explanation If major change is insisted, you should report it to relevant authority. Solve the dispute in the itinerary in light of relevant regulations

Text B Itinerary Discussion
?

Dialogue
guide)

(between a local guide and a national

It shows how minor changes on the itinerary is agreed on the two parties.

Text B Itinerary Discussion
?
1.

Sample itineraries
Enjoy Chinall – Golden Holiday 2006
- A 4-day itinerary for a tour in Xi’an

2.

Top End Explore and Top End Experience
- A 7-day / 5-day itinerary for a tour in northern Australia

3.

Red Centre Highlights
- A 4-day itinerary for a tour in mid-Australia

Unit 5 The Art of Managing a Tour
? 1. 2.

Learning Objectives:
note the importance of leadership skills; know how to develop leadership skills as a tour guide; learn the art of managing a tour during the tour guiding; be able to introduce your home city/town to your visitors;

3.

4.

Text A Leadership Skills
?

1.

2.

3. 4.

Why is it necessary to develop the leadership skills? take care of visitors; have visitors take in your messages and get ready to follow you; help smooth the tour; win their respect with your knowledge, competence and expertise…

Text A Leadership Skills
Six factors in developing leadership skills 1. Orientations * Orientations are short explanations about someone, some place or something tourists are going to see or do. * Orientations should be sweet and short— interesting, informative but brief. * Orientations inform visitors and prepare them for things ahead.
?

Text A Leadership Skills
2.

Quality of the tour commentary -find out backgrounds and interests of your audience; -include both the past history and modern development of the country; -provide true information and facts all the time; -note the theme of the tour and relate to your audience;

Text A Leadership Skills
3.

Good timing
Will you bore them with a huge body of information or well design your pace to activate their minds and engage them into activities?

Text A Leadership Skills
4.

Group awareness -observe the group to check the mood and interests; -have small talks to socialize with them; -look for upcoming problems before they arise; -aware of the group response and meet their needs;

Text A Leadership Skills
5.

Using humor * Are you a humorous person? * Can the sense of humor be developed? *How can humor embellish your tour guiding? * If jokes are used, make sure they are appropriate, tasteful and timely.

Text A Leadership Skills
6.

Skills * Leadership is not being bossy. * Leadership is developed and polished. * Being kind, polite and amiable will make things easy and thus people will follow you.

Text B City Tour of Xi‘an
?

1. 2. 3. 4.

5.
6.

General introduction to a city/town should include: Name and geographical position of the city; Area and population; Nationalities and religions; Historical development; Economy and business (pillar industry) Main attractions, folk culture, food, customs, etc.

Text B City Tour of Xi‘an
?

?

What else do you think should be included in the introduction to a city/town? What props can be used to help your illustration?

Unit 6 Interpretation and Visitor Experience
? 1. 2. 3. 4. 5.

Learning Objectives:

identify the notion of interpretation related to visitor experience; note the significance of doing interpretive tour guiding; know different forms of interpretation to help visitors; be acquainted with the principles of interpretation; be able to brief on the family planning policy in China.

Text A Principles of Interpretation
?

Concept of Interpretation ―Interpretation is an educational activity which aims to reveal meaning and relationship through the use of original objects, by first-hand experiences, and by illustrative media, rather than simply to communicate factual information.‖ —Freeman Tilden (1977)

―Interpretation is a communication process, designed to reveal meanings and relationships of the cultural and natural heritage, through involvement with objects, artifacts, landscapes and sites.‖ —Interpretation Canada 1976

Text A Principles of Interpretation
?

Interpretation in different forms Interpretation is helping people appreciate something that you feel special. It is a communication that relies on different media and take different forms so as to get visitors involved in their activities.

Interpretation

What are the advantages and disadvantages of personal interpretation?

Text A Principles of Interpretation
? 1.

Principles to follow Tilden‘s Principles --provoke curiosity, interest and thought; --relate to your audience; --reveal a new insight…

Text A Principles of Interpretation
2.

EROT Principle -entertaining; -relevant to visitors‘ previous knowledge and experience; -organized with information and facts arranged in a clear, logic order; -thematic (an underlying theme)

Text A Principles of Interpretation
?

1.

2.
3. 4. 5.

Some guidelines for designing interpretive activities: Be relevant; Provoking thought; Revealing significance Entertaining, and Organized.

Text B Family Planning in China
?

?

1.

China is a developing country with the biggest population in the world. Why did China make family planning a state policy? Population growth before 1980s (see table on the next slide)

Text B Family Planning in China
Time Before 1850
1834

Population 100 million
400 million

Early 1940s
1954 1963

500 million
600 million 700 million

1968
1980

800 million
1 billion

Text B Family Planning in China
2.

3.

China‘s 20% of the world‘s population has available to it only 7% of the world‘s arable lands, a per capita amount of only 0.093 hectares, which is much lower than the world‘s average of 0.3 hectares. The per capita forest area in China is less than 1 hectare and the per capita fresh water is only ? of the world average.

Text B Family Planning in China
?
1. 2.

Dialogue I—a discussion about proper

3.

4.

family planning policy in China Later marriage and childbirth, having fewer but healthier children, one couple, one child; Core part—child birth: the number of childbirth or each couple; the time of birth; the requirement on the quality of the newborn; the requirement on the sex ration of the newborn; Different policies for population of 4 categories: nonfarming population, faming population, people of ethnic minorities and remarriage; Not a one-child policy.

notion of

Text B Family Planning in China
?
1.

Dialogue II—a discussion about family planning

2.

3. 4. 5.

policy and its results Abortion: a lawful choice rather than a means of birth control; Major difficulties: the populous countryside with old ideas; gender imbalance; pressure on employment, education, housing, medical and health care; Reward and assistance system and other projects; Social welfare system: rural cooperative medical care; Negative population growth

Unit 7 Nonverbal Messages in Tour Guiding
?
1.

Learning Objectives:
understand what contribute to the formation of a good first impression be aware of your own appearance in the work place and know how to improve it be able to develop a likeable personality know the importance of a professional attitude see the great changes of Chinese women‘s social status and the remaining problems

2.

3. 4. 5.

Text A Appearance, Personality and Attitude
?

How can you become a ?class-act‘ guide?
Among other factors, you are supposed to have: - Professional guiding skills, and - Good appearance, personality and attitude.

? ?

What is the importance of first impression? What can be done to make up for a not-as-good first impression?

Text A Appearance, Personality and Attitude
?

A variety of methods to renovate your self-image:
Appear to be professional Build a likeable personality Develop a professional attitude

1. 2. 3.

Text A Appearance, Personality and Attitude
?
1.
2. 3.

Appear to be professional
Grooming – keep clean, tidy and natural Work attire – fit your work environment Nonverbal expressions – work with pleasant facial expressions and manners Voice and words – use proper voice & polite words

4.

Text A Appearance, Personality and Attitude
?
1.

Build a likeable personality
Self-confidence (build it through: proper dress, thorough preparation, active communication, summary of each tour, self-encouragement, ?can-do‘ attitude) Optimism (readiness to face problems, leaving personal worries behind) Empathy (interest in people, respect for visitors)

2.

3.

Text A Appearance, Personality and Attitude
?
1. 2. 3.

Develop a professional attitude
Have pride in your work Humour Basic requirement for being a professional tour guide: - Be punctual; - Follow relevant rules and regulations; - Get everything ready before you work; - Be observant; - Be qualified as a representative of your travel company.

Text B Chinese Women Yesterday and Today
?
1. 2.

Chinese women in the past
In slave society, women‘s duty was to obey; In feudal society, women still had no equal right with men; Women‘s status was deteriorated in the Song Dynasty
- Foot-binding practice - Arranged marriage - Domestic duties

3.

Text B Chinese Women Yesterday and Today
?

Women‘s inferior position depicted by some characters in ancient scripts:

婪 好 娶

安 孬 妒

Text B Chinese Women Yesterday and Today
?
1.

Chinese women today
Marriage Law of P. R. China and more than 10 other laws to protect women‘s right and interest Participation in administrative work in state and social affairs Active involvement in other social life: science & technology, culture, sports, education, public health, etc. Remaining problems to improve and enhance women
status in modern China

2.

3.

4.

Text B Chinese Women Yesterday and Today
?

Dialogue I – a discussion about Chinese women
today and their status in the past Bound-feet ?Three Obedience‘ ?Four Virtues‘ Arranged marriage

1. 2. 3. 4.

Text B Chinese Women Yesterday and Today
?

Dialogue II – a discussion about increased
opportunity and intensified challenges for women in China today

1. 2.

3.

Improved educational opportunities Achievements in different fields Challenges: educational prejudice / employment bias / a choice between family and work, etc.

Unit 8 Establishing a Good Working Relationship
? 1.

Learning Objectives:
identify the importance of a good working relationship during a tour guiding; understand who along with the local guide make up the working team; learn how to forge a harmonious relationship when conducting a tour; be able to introduce the features of the ancient tombs in China.

2.

3.

4.

Text A A Good Working Relationship Makes a Tour
?

?

Tour guides have the responsibility to fulfill the tour contract and help tourists experience the ordered products on behalf of travel agencies. Tour guides may work as a trio working team.

Text A A Good Working Relationship Makes a Tour

Local guide
Tour guide

National guide

service

Tour leader/escort

Text A A Good Working Relationship Makes a Tour
?

Now the majority of inbound tour groups are escorted only by a tour leader and a local guide or by a national guide and a local guide.
Tour leader

+

Local Local guide guide

or

National guide

+

Local guide

Text A A Good Working Relationship Makes a Tour
?

1.

2.
3.

Relationship with the tour leader and the national guide show your respect; give your support; avoid open confrontation;

Text A A Good Working Relationship Makes a Tour
?

1.

2.

3.

Grounds for coordination and cooperation provide service to the same customers; undertake same job—implement the itinerary; pursue the same goal—well organize the activities and provide the quality service;

Text A A Good Working Relationship Makes a Tour
?

1.

2.
3.

Principles for coordination and cooperation take initiatives to seek cooperation; respect rights and interests of others; learn, respect and assume responsibility;

Text B Features of Chinese Ancient Tombs
?

?

?

Ancient Chinese built tombs in various forms as a result of different purposes and ideologies along with the social development. The imperial funerary buildings constituted a significant part in court ceremony. A cult of ancestor worship prevailed within the Chinese upper class in the Shang Dynasty.

Text B Features of Chinese Ancient Tombs
? 1.
2.

Dialogue I—a visit to the imperial tomb, Qianling
the joint tomb of Wu Zetian and Emperor Gaozong, the third emperor of the Tang Dynasty; evolution of Chinese tomb construction - Shang tombs - Zhou tombs - Han tombs - Tang tombs - Ming and Qing tombs

Cross-shaped underground pit tombs of the Shang Dynasty in Anyang(www.gdga.gov.cn/xwtd/gnzdxw/t20060725_96337.htm)

Yangling Mausoleum of the Han Dynasty in Xianyang

(http://www.sxsfgl.gov.cn/eWebEditor/UploadFile/200832414936130.jpg)

Qianling Mausoleum of the Tang Dynasty

Scared Way and stone carvings of Qianling Mausoleum

Empress Wu Zetian

Text B Features of Chinese Ancient Tombs
?
1.

Dialogue II—a visit to the Terra-cotta Warriors and

2.

Horses Museum Emperor Qinshihuang‘s mausoleum (location/time of construction/life story of the master) Underground army (all burial objects/ first discovery/ 3 vaults/ battle formation/

Emperor Qinshihuang and his mausoleum

Excavated warriors

Three vaults

Unit 9 Communicating with Visitors
? 1. 2. 3. 4.

Learning Objectives:
identify the importance of providing quality service; develop the right attitude toward customer complaints; learn the factors that may incur complaints in different settings; know the steps do deal with customer complaints.

Text A Your Customer Is Always Right
? 1.

2.

1.

Tourism—a people business People want to be respected and rewarded for what they have paid; There are two ways to cope with the brutal competition in the tourism market: commodity mind-set Vs. making ―honey feel‖ experience. ―Nothing too small, nothing too big.‖

Text A Your Customer Is Always Right
?

1.

2.

3.

Right attitude towards customer complaints Customers have every right to complain. Why is Ritz-Carlton Hotel Company successful? Complaints show us both good and bad points of the operation.

Text A Your Customer Is Always Right
? 1. 2.

3. 4.

Tips on handling customer complaints try to calm the customer down; while the customer is talking, listen carefully, no interruption or comment, and take notes if necessary; make a short, clear apology to show concern; ready with the outline of the action and repeat the complaint;

Text B Handling Complaints
?

Unexpected circumstances do arise, despite precautions, especially at peak periods or during unfavorable weather. So your visitors may become irritated and tend to undergo a personality change. -not finding things as ―at home‖; -emotionally upset when confronted with problems; -and…

Text B Handling Complaints
?

Dialogue I—an upset visitor who has lost his
luggage at the airport

?

Dialogue II—an unhappy visitor comes to see the
local guide for the hotel room

Text B Handling Complaints
?

Dialogue III—an anxious visitor who fails to find her
valuables in her hotel room

?

Dialogue IV—a visitor with eating problems

Unit 10 Designing Tour Commentary
?
1.

Learning Objectives:
understand what kind of tour commentary is a good commentary learn the skills of good commentary preparation be able to create commentaries for different visitors understand the importance of cultural heritage conservation be able to explain the achievements and problems in China‘s cultural heritage protection

2. 3.

4.

5.

Text A What Makes a Good Tour Commentary
?
1.

What is a tour commentary?
Definition of ?a commentary‘: a piece of written
information of a person‘s explanation and opinions about a person, an object or an event.

2.

A tour commentary (as discussion in this book):

verbal form / helps visitors better understand theme of a tour
3.

Significance of a tour commentary: as important
part of the tourism product / helps generate ?word of mouth‘

Text A What Makes a Good Tour Commentary
?

What makes a good tour commentary?
Try to answer three questions:
What can be expressed in a tour commentary? Who are the audience of your commentary? In what way can the commentary be composed and delivered?

1. 2. 3.

Text A What Makes a Good Tour Commentary
?

What can be expressed in a tour commentary?
Offering facts: the latest data about the most significant feature of the site Adding your opinions: to promote visitors‘ understanding and enhance their interests in the site

1.

2.

Text A What Makes a Good Tour Commentary
?

Who are the audience of your commentary?
Different commentaries for different visitors
Who are your visitors? How many visitors are there in the group? What do the visitors want to learn? What are their travel route? How long will they stay at the site?

? ? ? ? ?

Text A What Makes a Good Tour Commentary
?

In what way can the commentary be composed and delivered?
The introduction – orientation The main body – full-detailed message about the site The conclusion – recap of the most significant points of the site

A. The structure of a good commentary:
1. 2. 3.

Text A What Makes a Good Tour Commentary
B. Feature of a good commentary delivery:
1.

2. 3.

Communicable – colloquial form + nonverbal expression Interesting – witty remarks Effective – inspirational / put visitors to think

Text B Protection of China‘s Cultural Heritage
?
1.

China‘s cultural heritages
Creation: by different ethnic nationalities throughout Chinese history

2.

Features: diversified in form / great in number / rich
in content etc. Significance: national spirit embodiment / value of Chinese people / creativity and vitality of Chinese nation etc.

3.

Text B Protection of China‘s Cultural Heritage
?

UNESCO‘s definition of ?cultural heritage‘:
?… a monument, a group of buildings or sites of historical, aesthetic, archaeological, scientific, ethnological or anthropological value.‘

?
1. 2.

Two broad categories:
Tangible cultural heritage Intangible cultural heritage

Text B Protection of China‘s Cultural Heritage
?

Tangible cultural heritage:
It includes all assets that have some physical embodiment of cultural values such as historical towns, buildings, archaeological sites, cultural landscapes and cultural objects, or items of movable cultural property.

?

Intangible cultural heritage:
It includes orally spread knowledge, and language, traditional rituals and religions, folk performing arts, traditional handcraft skills, traditional medical knowledge and so on.

Text B Protection of China‘s Cultural Heritage
?

International efforts on cultural heritage protection:
UNESCO / ICOMOS Achievements in the last few decades Remaining problems (economic development vs.
cultural heritage protection)

1. 2. 3.

Text B Protection of China‘s Cultural Heritage
?

Dialogue I

– a discussion about cultural heritage protection in China World cultural and natural sites in China (list of this

1.

please see appendix)
2. 3. 4.

Cultural heritage protection in 1950s Over 30 related regulations established by 2006 Budget on this aspect in the 10th Five-Year Plan

Text B Protection of China‘s Cultural Heritage
?

Dialogue II

– a discussion of problems and solutions for cultural heritage protection For tangible cultural heritage protection (natural disasters / urbanization / over-development of tourism / illegal smuggling & trade, etc.) For intangible cultural heritage protection (problems / laws and regulations and investigations / publicity, etc.)

1.

2.

List of World Heritage Sites in China (As of 2008)
World Cultural Heritage (世界文化遗产) (26 sites in total) The Great Wall (1987) Mogao Caves in Dunhuang (1987) Imperial Palaces of the Ming and Qing dynasties in Beijing and Shenyang (The Palace Museum in Beijing and Shenyang) (1987, 2004) Mausoleum of the First Qin Emperor (1987) Peking Man Site at Zhoukoudian in Beijing Historic Ensemble of the Potala Palace, Lahsa (1994, 2000, 2001) Mountain Resort and its Outlying Temples Temple and Cemetery of Confucius and the Kong Family Mansion in Qufu (1994) Ancient Building Complex In Wudang Mountains, Hubei (1994) Lushan National Park in Jiangxi (1996) Old Town of Lijiang in Yunnan (1997) Ancient City of Pingyao in Shanxi (1997, 2000) 长城 敦煌莫高窟 明清皇宫(北京故宫、沈阳故宫)

秦始皇陵寝及兵马俑坑 周口店北京人遗址 布达拉宫 承德避暑山庄 曲阜孔庙孔林孔府 武当山古建筑群 庐山 丽江古城 平遥古城

Classical Gardens of Suzhou (1997) Temple of Heaven, and Imperial Sacrificial Altar in Beijing (1998) Dazu Rock Carvings in Chongqing (1999) Longmen Grottoes in Luoyang (2000) Imperial Tombs of the Ming and Qing dynasties (2000, 2003, 2004) Mount Qingcheng and the Dujiangyan Irrigation System in Sichuan (2000) Ancient Villages in Southern Anhui: Xidi and Hongchun (2000) Yungang Grottoes in Shanxi (2001) Capital Cities and Tombs of the Ancient Koguryo Kingdom (2004) Historic Center of Macao (2005) Yinxu (2006) Kaipin Diaolou and village (2007) Fujian tulou (2008)

苏州古典园林 天坛

Summer Palace, an Imperial Garden in Geijing (1998) 颐和园 重庆大足石刻 洛阳龙门石窟 明清皇家陵寝 青城山—都江堰 皖南古村落—西递、宏村 云冈石窟 中国高句丽王城、王陵及贵族墓 葬 澳门历史城区 殷墟 开平碉楼与村落 福建土楼

World Natural Heritage Sites (世界自然遗产) (7 sites in total) Mount Huangshan in Anhui (1990) Jiuzhaigou Scenic and Historic Interest Area in Sichuan (1992) Wulingyuan Scenic and Historic Interest Area in Hunan (1992) Three Parallel Rivers of Yunnan Protected Areas (2004) Sichuan Giant Panda Sanctuaries (2006) Southern China Karst Landscape in Chongqing, Yunnnan and Guizhou (2007) Sanqingshan Scenic and Historic Interest Area in Jiangxi (2008) Mount Taishan in Shandong (1987) 黄山 九寨沟风景名胜区 武陵源风景名胜区 “三江并流”自然景观 四川大熊猫栖息地 中国南方喀斯特 江西三清山风景名胜区

World Cultural & Natural Heritage Sites (Mixed) (世界文化与自然遗产) (4 sites in total) 泰山

Huanglong Scenic and Historic Interest Area in Sichuan (1992)
Mount Emei Scenic Area, including Leshan Giant Buddha Scenic Area (1996) Mount Wuyi in Fujian

黄龙风景名胜区
峨嵋山—乐山大佛 武夷山

Unit 11 The Art of Commentary Delivery
?
1.

Learning Objectives:
learn to use communication skills in your commentary delivery see the importance of the enjoyable and meaningful features of your commentary learn to put the strategies you learn into your commentary delivery be able to introduce Chinese gardens from both architectural and philosophical perspective

2.

3.

4.

Text A The Art of Commentary Delivery
?

How is a successful tour commentary made?
Step I Composition of a good commentary Step II Good delivery of the completed commentary

A successful tour commentary

Text A The Art of Commentary Delivery
?

Several communication skills feasible for tour commentary delivery:
Use appropriate language Make your nonverbal expressions supportive Learn to listen to your audience

1. 2. 3.

Text A The Art of Commentary Delivery
?

How to make your communication interesting and effective?
Mind the aim of the tour commentary: knowledgeoriented / not restricted to knowledge transmission Make it interesting Convey a proper amount of knowledge in each commentary Adopt fun way of commentary delivery

1.

2. 3.

4.

Text A The Art of Commentary Delivery
?

The commonly adopted commentary delivery strategies:
Stress features of the site Break the commentary into several related sections Relate the site with memories Borrow tales and legends Ask and answer questions Make it a cliff-hanger Make an analogy Add works clinching to the point

1.

2.
3. 4.

5.
6. 7.

8.

Text A The Art of Commentary Delivery
?
1. 2. 3. 4.

Stress features of the site:
Emphasize the most representative features of the site Show visitors the uniqueness of the site Cater for visitors‘ real interest Point out that ?it is the No. one of its kind‘

Text B Classical Chinese Gardens
?

Between the nature and classical Chinese gardens
Natural landscape is stimulation for classical Chinese garden art. Classical gardens bring nature into human experience. Classical gardens is miniature/but not duplication of landscape. Classical gardens are re-creation of nature. Abstraction / stylization Nature

1.

2.
3.

4.

Classical gardens

Text B Classical Chinese Gardens
?

Why are classical gardens are considered a unique part of traditional Chinese culture?
They truly reveal the way of life of ancient Chinese. They help us understand the philosophy of different historical periods.

1. 2.

Text B Classical Chinese Gardens
?

A brief history of classical Chinese garden development:
?You? Shang / Zhou dynasties Garden construction became Fashionable at Spring & Autumn / Warring States Periods

Garden construction became vogue practice Wei / Jin / South & North dynasties

Shangli Yuan / Taiye Lake
Qin / Han dynasties

Maturity of garden construction Tang / Song dynasties

Theoretical development Ming / Qing dynasties

Text B Classical Chinese Gardens
?

Dialogue I
gardens

– a discussion about classical Chinese

One of the categorizations of classical gardens:
Imperial gardens
1. Common features 2. Abundance of resources 3. Imposing layout 4. Multi-functional

Private gardens
1. Extension of dwellings 2. Small in size 3. Elegant / tasteful 4. Partition walls / foot paths / decorations like paintings and calligraphy works

http://travelguide.tripc.com/travel_image/4722/ 2578/2 (旅游图片_颐和园_颐和园_照片)

http://travelguide.tripc.com/travel_image/14321/ 52376/2 (旅游图片_网师园_网师园_照片)

A European garden

Text B Classical Chinese Gardens
?

Dialogue II

– a discussion of the construction elements of Chinese private gardens Rocks / water: two essential elements Garden plants: peach & peony; lotus; maple & chrysanthemum; pine & plum blossom Cultural connotation of garden plants Typical constructions of gardens: corridors, bridges, pavilions, etc. Other typical buildings: lobbies, parlors, water kiosks, chambers, storied pavilions, pagodas, etc.

1. 2. 3. 4. 5.

Text B Classical Chinese Gardens
?

Layout / decoration of Chinese gardens reveals the Taoist philosophy:
‘… to harmonize one’s own pace of life to the pace of nature.’ ‘… to come back to one’s true self. ’

?

?

Unit 12 Buddhism and Buddhist Temples in China
?
1.

Learning Objectives:
be able to retell the history of Buddhism and its development in China know the major difference between Hinayana and Mahayana see the development of Buddhist architecture in China know how Buddhism has integrated into Chinese culture and become popular among Chinese people

2.

3. 4.

Text A Buddhism in China
?
?

The origin of Buddhism
Founder of Buddhism: Siddhartha Gautama – 6th century B. C. Early years of Siddhartha – as a prince of the Sakya family His quitting of secular life at the age of 30 7 years of practice of ascetic life Enlightenment through meditation Decades of preaching his sermons until 486 B. C.

?

? ? ? ?

Text A Buddhism in China
?

Teaching of Buddha:
It is one of the three jewels of Buddhism religion (the other two: Buddha & community)

1. The Four Noble Truth:
1) 2)

3)

4)

Life is suffering. the cause of the suffering is desire for existence and craving for sensual pleasures. the solution to human suffering lies in the cessation of the earthly desires. the proper way to get rid of the personal suffering is to follow the Noble Eightfold Path.

Text A Buddhism in China
2. The Noble Eightfold Path:
1) 2) 3) 4) 5) 6) 7) 8)

Right Right Right Right Right Right Right Right

views perception speech behavior livelihood effort mindfulness concentration

Text A Buddhism in China
?

The Small Vehicle and The Great Vehicle
The Great Vehicle – Mahayana ** salvation to all sentient beings ** interlinked fate among people ** Buddha‘s guidance and spiritual help ** distribution of followers mainly in Vietnam, Japan, Korea, etc.

The Small Vehicle – Hinayana

** salvation through personal practice ** monastery based life ** full-time practice ** distribution of followers mainly in Sri Lanka, Thailand, Laos, etc.

Text A Buddhism in China
?

Introduction and development of Buddhism in China
An unsettled discussion about the start of Buddhism in China:
A) General belief: at 1st century A. D. B) Mogao Caves‘ fresco depicting Han Wu Di worshiping 2 Buddhist statues

1.

2.

3. 4. 5. 6.

Emperor Han Ming Di‘s dream of the golden ?God‘, and his dispatch of emissaries to Tianzhu in search for Buddha The White Horse Temple – Luoyang, 68 A. D. First great time – the Eastern Jin Dynasty Maturity at golden era – the Sui and Tang dynasties Loss of status as a state religion – the Song Dynasty

Text A Buddhism in China
?
1. 2. 3. 4.

The transformation of Buddhism in China
Buddhism concepts contradicted Confucian concepts – in the first few centuries Acceptance of Buddhism as individual salvation – at 3rd and 4th centuries Buddhism‘s resemblance to Taoism Eminent monks‘ contribution towards Buddhism transformation The 2 Buddhist art forms that depict Buddhism transformation in China: Buddhist sculptures / frescos in Dunhuang Caves

5.

Text A Buddhism in China
?

The development of Chinese Buddhist temples
Modelled after imperial palaces; three important phases of development:

1. 2.

3.

Following Indian temple layout: 1st to 4th century Number and size of temples developed; courtyard complex adopted: mid 4th century to 10th century No change in architecture style; scale and solemn style improved: mid 10th century to 20th century

Text B The Shaolin Temple
?
1. 2.

A brief history of the Shaolin Temple
Location of the temple Establishment of the temple: 495 A. D. in Northern Wei Bodhidharma‘s 9-year meditation at Shaolin Establishment of Shaolin fame in Tang – 13 monks saved Li Shimin Heyday of Shaolin at Ming – soldier monks Downfall of Shaolin at Qing

3. 4.

5. 6.

Text B The Shaolin Temple
?

Dialogue I
Shanmen

– a conversation about the layout of the Shaolin Temple Maitreya Buddha Bell Tower & Drum Tower Fangzhang Hall The Damo Cave Stone tablets Hall of Celestials Kings The Pagoda Forest

(center of the Temple construction)

Mahavira Hall

The Pavilion

Text B The Shaolin Temple
?

Dialogue II

– a conversation about Shaolin kungfu and current development of the Shaolin Temple The reason to develop kungfu at Shaolin Canons for kungfu practice Regimental training of kungfu practice Modern technology at Shaolin International cooperation of Shaolin in 10-plus countries

1. 2. 3. 4. 5.

Unit 13 Chinese Cuisine and Beverage
?
1.

Learning Objectives:
see the importance of food and cooking in early Chinese history be able to introduce the four culinary schools in China tell what table manners you should observe in everyday life know the significance of tea drinking be clear about the different kinds of teas in China and how tea is brewed

2. 3.

4. 5.

Text A Chinese Cuisine and Beverage
1. History of Chinese cuisine
1)
2) 3)

The Neolithic Age: pottery vessels, Shang: bronze cooking utensils Zhou: cooking was considered ?an art‘/food not separated from formal rituals
Confucianism: ?… the points of good cooking lay in the harmonious blending of ingredients and condiments rather than in the separated tastes of each element.‘ Taoism: laid emphasis on life-giving properties of food / tried to achieve balance of physical body with help of food.

2. Philosophy of Chinese cuisine
1)

2)

Text A Chinese Cuisine and Beverage
?

Schools of Chinese cuisine
The 4 principal Local cuisine * * * * Shandong cuisine Guangdong cuisine Sichuan cuisine Jiangsu-Zhejiang cuisine * * * * * * * * The 8 culinary schools Shandong cuisine Guangdong cuisine Sichuan cuisine Jiangsu cuisine Zhejiang cuisine Hunan cuisine Anhui cuisine Fujian cuisine

Text A Chinese Cuisine and Beverage
?
? ?

Shandong cuisine
History: started from the Spring and Autumn period Features: wide-selected materials / many different cooking methods / sea-food and soup Famous dishes: Sweet & sour Huanghe River Carp / Fried Sea Cucumber with Scallions / Dezhou Stewed Chicken etc.

?

Text A Chinese Cuisine and Beverage
?
?

Guangdong Cuisine
History: prosperity of Guangdong in Ming & Qing / influence of the western culture Features: wide selection of raw materials / many cooking skills / light flavoring Famous dishes: Baiyun Pig‘s Trotters / Roasted Piglet with Crispy Skin / Taiye Chicken etc.

?

?

Text A Chinese Cuisine and Beverage
?
? ?

Sichuan Cuisine
History: famous at the Southern Song Dynasty Features: hot & spicy & salty flavor / many different flavorings and seasonings Famous dishes: Twice Cooked Pork / Shredded Pork with Fish Flavor / Beancurd with Minced Meat in Chilli Sauce / Gongbao Chicken Cubes etc.

?

Text A Chinese Cuisine and Beverage
?
? ?

Jiangsu-Zhejiang Cuisine
History: developed since the Five Dynasties Features: stress the use of vegetables in cooking / fresh and light taste / most dishes served in soup Famous dishes: West Lake Vinegar Fish / Roasted Pork Cubes / Beggar‘s Chicken etc.

?

Text A Chinese Cuisine and Beverage
?

Cooking highlights and cooking skills

How to treat food creatively with respect, and present a pleasantly-looking tasty dish?
1.
2. 3.

4.
5.

Color matching Balance between different tastes The texture of raw materials Slicing techniques Art of dishing the food

Text A Chinese Cuisine and Beverage
?
?

Chinese medicated cuisine
Chinese concept of yin & yang in human body functioning Food can function either positively or negatively upon the balance of yin & yang History of medicated food in China Proper cooking methods of medicated foods

?

? ?

Text A Chinese Cuisine and Beverage
?
1. 2. 3. 4. 5.

Chopsticks and table manners
Chinese cuisine as an important part of Chinese culture Confucian concept of using chopsticks for eating Connotation of ?kuai zi’ – the chopsticks How to eat with chopsticks Some chopsticks-related table manners

Text B Chinese Tea
?
1. 2.

History of tea drinking in China
The legend of Shennong tasted tea The legend of Bodhidharma and tea shrub growth in China The Tea Classics by Lu Yu at Tang Tea drinking became popular practice in Song Tea production technology constantly improved at Ming & Qing The medicinal properties of tea Tea as one of the 3 leading beverages in the world today

3.
4. 5.

6. 7.

Text B Chinese Tea
?

Dialogue I
tea in China

– a conversation about different kinds of

Green tea

Oolong tea

White tea Compressed tea

Black tea

Scented tea

Text B Chinese Tea
?

Dialogue II
tea culture

– a conversation about tea brewing and

1. Tea brewing methods
Serious type Example: kungfu tea Requirement in: - Water - Temperature - Tea leaves - Tea wares Casual type Drinking with: - Glass - Mugs - Bowls

2. A choice between tea and other soft drink

Unit 14 Dealing with Emergencies
? 1. 2. 3. 4.

Learning Objectives:
identify unexpected emergencies and common problems at the guided tours; learn how to deal with problems when conducting a tour; be able to grasp the art of managing difficult situations as a tour guide; know some key issues of the building of a harmonious society in China.

Text A Managing Problems
In previous units, it‘s made clear that one of the key roles of a tour guide is a problem solver and conducting tours is never free of problems and difficulties. So a guide is expected to respond promptly, keep a clear mind and take right steps to fix the problems.

Text A Managing Problems
While precaution should come first, yet some tips on dealing with emergencies may get you back to the right track.

Text A Managing Problems
?

How to handle the loss of travel documents
International tourists
1. Report the case; 2. Get the supporting document; 3.Report the loss to the local Security Bureau; 4. Apply a new one to his embassy or general Consulate;

Overseas Chinese
1. Obtain the supporting document; 2. Obtain the visa from the local Entry and Exit Department of the Public Security Bureau;

Text A Managing Problems
?

How to handle the loss of personal belongings
be empathetic and ready to comfort and ask about the details to help remember; and report it to the Public Security Bureau in the shortest time possible; report the case to the travel agency for advice and assistance; if such steps still ineffectual, request the visitor‘s name and address for later contact;

1.

2.

3.

Text A Managing Problems
?
1. 2.

How to handle lost luggage
contact the luggage man to check; if not so, get in touch with the luggage transport department of the travel agency to check in case it is delivered to the wrong place; if luggage not retrieved, contact the sectors of the previous destination for assistance; if still in vain, report to your manager and apologize to the visitor and repay according to the international convention;

3.

4.

Text A Managing Problems
?

When a tourist gets lost

1. Inquire of other members and local people for clues; 2. Leave visitors to the care of the tour leader or the national guide; 3. Turn to the local police Station for assistance; 4. Call the hotel to inquire;

After the tourist?s been found:

1. Make an apology if it is your fault; 2. Unwise to blame; 3. Help shake off embarrassment if the visitor assumes responsibilities;

Text A Managing Problems
?
1.

How to deal with a traffic accident
be steady and calm to take immediate rescue measures; give emergency treatment to the wounded and send him to the hospital; keep the scene intact and notify the local traffic police of the accident; report the case to the travel agency executive and listen to his advice and instructions; help shake off the unpleasant memory;

2.

3.

4.

5.

Text A Managing Problems
?
1. 2.

How to deal with crimes
thrust yourself out to protect the visitors; give emergency treatment in case of any injuries on the part of tourists; notify the local police and assist the capture if the villain has fled; report the case to the travel agency;

3.

4.

Text A Managing Problems
?
1.

When a tourist is seriously ill
send the patient to the nearest hospital with the help of the national guide and the tour leader; or ask for help from passengers when on a plane, a train, etc.; emergency treatment with the tour leader, the patient‘s relatives or friends present; follow doctors‘ suggestions and have the patient‘s relatives notified when his life is in danger; ask for a signed letter of consent from his relatives or the tour leader when the tourist has to take an operation; and have his visa separated from the group one if he cannot follow on the departure day; etc.

2. 3.

4.

Text A Managing Problems
?
1.

The sudden death of a tourist
in the hotel send for the hotel manager, security staff and doctors to examine the case; report to the travel service; on a trip take emergency measures and report to the travel service for advice and instructions; hold consultations with the tour leader;

2.

-

Text A Managing Problems
- inform the relatives of the deceased; - ask doctor to prepare treatment report and death certificate in duplicate; - have the examination and treatment process known to the tour group; Cremation - fill out an application form and deliver it to the local travel agency for future reference;

3.

Text A Managing Problems
- hand over a cremation certificate to the deceased‘s relatives or the tour leader; - a certificate issued by the local civil administration department to allow the cinerary casket to be taken out of China - the expenses from medical treatment to cremation covered by the deceased‘s relatives or the embassy; - in case of a traffic accident or physical assault, the travel agency and the department concerned will discuss how to cover all the expenses.

Text B Striving to Build a Harmonious Society
? 1.

2.

3.

Background situation: tremendous changes in both the economic system and social structure within three decades; public complaints about education, medical treatment, income disparity, etc.; aspiration for social harmony and stability;

Text B Striving to Build a Harmonious Society
4.

-

-

-

more effective measures in five steps: to accelerate the development of education, health care, culture, sports and other social programs; to strengthen employment work and social safety net; to strengthen production safety and improve market order;

Text B Striving to Build a Harmonious Society
-

-

to further develop socialist democracy and the socialist legal system; to safeguard social stability and harmony.

Top concerns are education, social security and employment.

Text B Striving to Build a Harmonious Society
?
1. 2.

features and the goal of harmonious society first launched by CPC in 2004; featuring democracy, the rule of law, equity, justice, sincerity, amity and vitality; - a harmonious society should be relatively wealthy; - a harmonious society must be stable with rules and order, and also full of vitality;

Dialogue I—a discussion about the concept,

Text B Striving to Build a Harmonious Society
a harmonious society means harmony between different interests and in values. 3. Gauges under discussion: 4. goal: - alleviating poverty; - balancing regional development;
-

Text B Striving to Build a Harmonious Society
?

Dialogue II—a discussion about the specific plans
to build a harmonious society

A series of plans have been set out, and the top concerns are:
1.

-

education: exemption of school fees for nine-year education program; upgrading teaching facilities for rural junior secondary schools and supplying enough qualified teachers; national scholarships and tuition assistance system; state loan policy;

Text B Striving to Build a Harmonious Society
2.

social security; - rural cooperative medical care system; - urban health care service system; - basic medical insurance for urban residents; - prevention and treatment of major communicable diseases; - minimum living allowance system for rural residents; - urban subsistence allowance system;

Text B Striving to Build a Harmonious Society
3.

Employment: - priority given to the laid-offs, still unemployed and those who used to work at enterprises that are now bankrupt; - to develop harmonious labor relations, fully implement the labor contract system and protect the lawful rights and interests of workers;

Unit 15 Farewell
?
1. 2.

Learning Objectives:
be familiar with preparations for the visitors‘ departure be clear about your responsibilities during the visitors‘ departure identify the formalities of seeing the visitors off at the airport be skillful at farewell speech delivery

3.

4.

Text A General Remarks on a Farewell
?
1. 2.

The importance of bidding a farewell
It is not just a farewell speech. It is as important as the previous steps of tour reception. It is your last chance to leave a good impression and amend any service inadequacies.

3.

?
1. 2. 3.

A farewell involves the following steps:
Making necessary preparations From the hotel to the airport Departure at the airport

Text A General Remarks on a Farewell
?
1. 2. 3.

Making necessary preparations
Confirmation & double-check of the tickets Luggage collection at the hotel Decision on time of departure from the hotel & the last meal Visitors‘ bill settling with the hotel Relevant documents prepared for departure

4. 5.

Text A General Remarks on a Farewell
?
1. 2. 3. 4.

From the hotel to the airport
Luggage handling Check-out from the hotel Getting onto the bus Bidding farewell speech

This talk may include: information about the sites along the road to the airport / conclusion of the finished tour / brief information about sites not covered by this tour / future development of tourism / a welcome for their return visit etc.

Text A General Remarks on a Farewell
?
1.

Departure at the airport
Leaving enough time for visitors‘ to go through formalities at the airport Group luggage check-in FIT check-in procedures Remaining steps for you to take after visitors‘ departure: settling bills & submitting a summary report

2.
3. 4.

Text B Farewell Speech
?

The significance of a good farewell speech
Enhancement of a good impression about you / your agency / your place One last chance to demonstrate your professionalism / hospitality One last chance to make apologies for inadequate services / get suggestions for improvement

?

?

?

Text B Farewell Speech
?
1.

The general content of a farewell speech
show your appreciation for the visitors‘ cooperation during your service; briefly review their visit, and bring them back to the greatest moments of the tour; apologize for any inconveniences or problems caused by the fault of your service during their stay; welcome the visitors‘ suggestions and advice for the improvement of your service; make a brief introduction to the next destination of their travel; express your regards for their families and friends if they are home-bounding; express your warm wishes for their coming journey

2. 3. 4.

5. 6. 7.

Text B Farewell Speech
?
? ?

How is a farewell speech delivered?
It can be organized in a variety of forms. It may be delivered at different occasions: either formal or informal. It should be delivered in a cordial manner. It should be made in a clear, natural way, with the aid of adequate non-verbal expressions.

? ?

Text B Farewell Speech
?

Some commonly used expressions at a farewell speech:
―Nothing is more delightful than to meet friends from afar.‖ I‘d like to say thank you for your cooperation/friendliness/your visit to our place. All good things must come to an end. I hope you have enjoyed your visit to/stay at our place. Please allow me to say a few words on behalf of my travel company. We look forward to meeting you again very soon in the future. Please remember me to your families and friends when you return home.

?

?

? ? ?

?

?

Text B Farewell Speech
?
1. 2.

Examples for farewell speech
A formal farewell speech at a grand farewell banquet Informal farewell speech to a tour group Informal farewell speech on the bus to the airport Informal farewell to an FIT Informal farewell to a tour group at the airport

3.
4. 5.


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